Fax on my eMac won't dial out. The dial tone keeps sounding till the operator requests that I hang up & try the call again
eMac-OTHER, Mac OS X (10.4.11), Fax won't dial out. Dial tone keeps
Open Fax & Print, Click on Setup Fax modem, does the next window say Stop Jobs or Start jobs?
Open Console in Utilities, click on logs to show the log lost, look under /var/log>Fax>ttymodem.log, what does it say?
Many thanks for your response.
1) The next window says: Stop Jobs!
2) The log says:
-efax: Waiting for activity
Activity detected
Waiting: can't answer, can't lock device
Done, returning one (number busy or modem in use)
I hope this makes sense
Thank you
jpfromorangeville
Good work jp, are you on Dial-up?
Any other phones on the circuit?
If using DSL do you have DSL filters installed?
I'm on DSL with Bell Canada and yes I have my other house phones on the circuit
but they are all filtered including the fax line.
Hmmm, is this a digital line by any chance?
If you unplug the Modem's phone cord, does it still report "in use"?
I don't know if the line is digital, but I have been using it for many years of faxing.
Curiously, the system now sometimes works, sometimes doesn't.
When I unplug the phone cord, I get the message: "the fax device could not
detect a dial tone". This is the same message which I get when the fax is not
dialling out. After a few seconds of dial tone with no dial, the internal modem
window shows a change in status from "Faxing" to "Hold until (5 min. later).
I have plugged out & back in all the phone jacks to make sure the connections
are OK.
One other thought...
Is that Interface dragged to the top of Network>Show:>Network Port Configurations and checked ON?
The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.
And drag Internal Modem to the bottom.
I've done that. Built-in Ethernet is at the top (ON), followed by Built-in Firewire (ON),
and Internal Modem is at the bottom. Should it also be checked ON?
Yes, it needs to be ON.
Was Modem on top before?
One other thought I had t ferret this out is to set the FAX Modem to answer on one or two rings, Dial that nuber & see if you here a screech if/when it answers.
1) Yes Modem was on top before.
2) My fax modem is set to answer on three rings. I dialed the number and yes there is
the fax screech noise.
3) My fax device does dial out now, although sometimes with some delay, but
this is acceptable.
I would like to thank you for all of your help in this matter. Goodbye for now.
Good to hear jp, thanks... maybe it just needed to get used to not being on top! 🙂
fax won't dial out
